FAQs
Children aged 0 – 5 years and non-swimmers – must be within arms reach of a parent or guardian.
This means that if your child is entering the water, the parent or supervisor must be within arm’s reach – meaning you need to be in the water with your child. Supervision ratio 1 Adult : 2 Children
Children aged 6 – 10 years – must be closely and actively supervised by a parent or guardian.
This means parents and guardians must be prepared to enter the water, remain close to their child at all times, maintain constant visual contact and remain distraction free.
Children aged 11 – 12 years – always keep an eye on your child regardless of the activity they may be doing. This means whether your child is engaged in swimming lessons, playing on the pool inflatable, or recreational swimming, you should always maintain visual contact to ensure they do not get into trouble in the water. The parent or guardian must maintain visual contact and remain distraction free.
Children 13 years and over – may enter the aquatic facility unsupervised.
It is not only about swimming ability, it is also a safety issue. If a child gets hurt, a parent or guardian within close vicinity can act on the incident immediately, thereby preventing any further complications. It is very easy for young children who are good swimmers to get out of their depth or become tired, making it difficult for them to get back to the edge and often causing children to panic.
See above. This has become a condition of entry. If you do not comply with the conditions of entry, you will not be permitted to visit the aquatic centre.
No. If you have your shoes off, pants rolled up and are prepared to get wet, this is ok. You must be ready to respond if something happens to your child in the water. You must be prepared and willing to enter water up to the depth of water your child is in.
No. It is important to remember that active supervision is about constantly watching and always having a clear view of your child. Remember, it only takes 20 seconds for a child to drown, so an incident may easily occur during a short lapse in supervision.
It is important to remember that active supervision is about constantly watching and always having a clear view of your child. Remember, it only takes 20 seconds for a child to drown, so an incident may easily occur during a short lapse in supervision.
The Centres conditions of entry are based on the Guidelines for Safe Pool operations, which governs supervision policies for children 5 years and under. As part of the Centres commitment to providing a safe environment for children, parents and guardians can be reported for negligence to the relevant state government agency.
Yes. Your child will only be allowed to swim outside of swimming lessons in line with the Centres supervision policies.
All children 5 years and under must have a parent or guardian within arm’s reach at all times. Your child will only be allowed to swim in the toddler pool, and you must have your shoes off and be prepared to get wet if anything happens to your child in that pool. As deep as the child is in the water, you must also be. If your child would like to swim in a deeper pool, you will need to bring another guardian that is able to swim.
BlueFit run perpetual class programs, which means we run lessons continuously, including school holidays. There is a small break during Christmas and New Year, which will be communicated to you. The majority of program communication is by email, please keep your email address updated
BlueFit is proud to offer make up lessons based on the below policy;
The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
If you do not mark yourself absent you will not be able to book a make up.
We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
ll absences can now be marked 8 weeks before but no less than 30 minutes prior to the lesson. Once you mark yourself absent this can not be changed.
Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 7 days ahead of the class time.
If a make up lesson is missed or not book in, this lesson will be forfeited.
You can not change the time of a make up once you have booked it in.
Make up lessons are non-refundable or transferrable.
Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
Students will need to mark themselves absent up to 30 minutes prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable. All class management is done through the parent portal.
Click here to find your location’s portal.
We’re here to help take the load off. Multi-child and multi-lesson discounts are available for the whole family or for you to hone your skills.
Students are formally assessed every 4-6 weeks however students are monitored by their teachers each week. If you would like to know how your child is progressing please speak with a supervisor.
We assess all children in the program every 4-6 weeks in their class. You can monitor your child’s progress in the Parent Portal. We continually monitor all children’s progress in conjunction with their swim teacher. If you wish to discuss your child’s progress, please speak to the Pool Deck Coordinators who are always on duty. It is the Pool Deck Coordinators’ role to provide customer service and feedback on program participants. As you can appreciate, our swim instructors need to focus on their classes at all times!
Click here to find your location’s portal.
Click here to find your location’s My Portal login!
Class cancellation must be made by completing a Cancellation Request form through the parent portal or at reception. The request must be made at least two (2) weeks before your last lesson.
All swimming equipment that will be required for your lesson will be provided by our Swim Schools. You will however need to bring the following items:
Water Confidence Levels
- Swim Nappies – either Huggies Little Swimmers or a re-usable version.
- A towel for you and your child.
- Swimwear for the parent participating in the lesson.
- In the cooler weather, a beanie, warm hat or “Hoodie” for your child after the lesson. This will help to keep them warm and healthy through the cooler months.
Beginner to Advanced Levels
- Suitable swimwear, preferably a one piece swimsuit for girls and racer style swimmers for boys.
- Well fitted goggles – these can be purchased from our reception area and are competitively priced.
- Tie up long hair or wear a swim cap to keep hair off face
- A towel for after the lesson.
Payment must be received prior to participating in a lesson. If your name is not on the class list you will not be allowed to participate in the lesson until fees are paid in full. Direct Debit – you will be automatically enrolled into your current lesson day and time perpetually. Your position in the program is guaranteed. The fortnightly fee will be debited from either your bank account or credit card account.
Children learn at different rates. Often they will have a burst of progression and then their skills will plateau. Be assured that this is very normal in a child’s learning and development. With continued practice during lessons they will again have a burst of progression.
It is important to allow your child additional practice outside their lesson time. BlueFit offers free entry for children enrolled in the program with a full paying adult. All Children must be accompanied by an adult and supervised at all times.
The most effective way for children to learn is to review and repeat the skills that they have been shown in every lesson. Our programs have been written to build on existing skills and introduce new skills at the correct time. We believe that building good foundations in the learn-to-swim stage will result in strong swimmers with good technique down the track. Swimming is a skill for life but also a life skill.
Our Pool Deck Co-ordinators are continually monitoring and communicating with our teachers, regarding all students progress. We continually assess all students and provide feedback to students and parents. If progressing to the next level we will contact you to arrange a suitable day and time. Upon progression your child will be presented with a certificate.
Our Pool Deck Coordinators (PDCs) are available to discuss your child’s progress within the program. Please feel free to approach them should you have any questions about your child’s progress. We do ask that you do not approach your child’s teacher during lesson time as this distracts them from their class.
Our Pool Deck Coordinators are available to assist you with any queries and can assist you with finding a solution.
All BlueFit Swimming Teachers are nationally qualified through either Austswim or Swim Australia. They all hold current CPR qualifications and have completed a Working with Children clearance. We conduct regular staff training to ensure our teachers are up to date with the latest teaching methods.
Our staff are here to help you so please ask us if you need assistance.
Swim students should arrive at the site 5 minutes before their lesson start time. Please make sure that your child does not enter the water prior to the commencement of their lesson. They must stay within arm’s reach of you until the lesson starts.
Each time you attend lessons you must swipe your card to log your attendance at reception. This enables us to know who we are responsible for in the unlikely event of an evacuation. If you forget your swipe card, please talk to our reception staff and they will manually log your attendance for the day.
Upon swiping your card you will be given a coloured token that matches your swimming lane. Your child can place the token in the matching box before they commence their lesson.
The safety of you, your child and our staff is paramount to us. We conduct regular inspections of the pool area, pool water and all learn-to-swim equipment to make sure that they are safe and functional.
We ask that while your child is in their lesson, you stay within the Centre. Once lessons have concluded, your child can continue to swim. However, it is your responsibility to supervise your child at this time.
- The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
- If you do not mark yourself absent you will not be able to book a make up.
- We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
- All absences can now be marked 8 weeks before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.
- Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 2 weeks ahead of the class time.
- If a make up lesson is missed or not book in, this lesson will be forfeited.
- You can not change the time of a make up once you have booked it in.
- Make up lessons are non-refundable or transferrable.
- Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
- When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
BlueFit is proud to offer make up lessons based on the below policy;
- The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
- If you do not mark yourself absent you will not be able to book a make up.
- We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
- All absences can now be marked 8 weeks before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.
- Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 2 weeks ahead of the class time.
- If a make up lesson is missed or not book in, this lesson will be forfeited.
- You can not change the time of a make up once you have booked it in.
- Make up lessons are non-refundable or transferrable.
- Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
- When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
The accepted payment method is Direct Debit.
If you wish to cancel your lessons you must complete a Class Cancellation form through the parent portal or at reception. The request must be made at least two (2) weeks before your last lesson.
We’re here to help take the load off. Multi-child and multi-lesson discounts are available for the whole family or for you to hone your skills.
Lessons continue throughout the year including school holidays. Over the Christmas and New Year we break from lessons – these dates will be advertised in advance. We do not swim on Public Holidays and you will not be charged for these or the break over Christmas and New Year.
A copy of the yearly program calendar is available through the parent portal.
Our preferred method of communication is email; please make sure that your contact details are kept up to date. We will email newsletters to keep you informed about what is happening in and around the centre.
We encourage feedback of all types. Please complete a feedback form at your swim school and we’ll take it from there!
Further program information is available through the online portal.